Help & Contact
Payment and security
We accept several payment methods: Visa Mastercard, Afterpay, Google pay, Apple Pay, American Express.
We use an encryption system with SSL certificate to ensure 100% security of payments according to French standards.
You have the possibility to pay for your orders in 3 payments free of charge thanks to our partner Afterpay.
Delivery and refund
You will receive your order tracking number by e-mail on the day of its shipment. Our customer service remains available to check the status and progress of your order.
Pagneathome will exchange or issue credit note for fully priced items returned in original condition within 10 business days of receipt. Send an email to orders@pagneathome.com
Item(s) must be returned in their original condition and packaging: unworn, unwashed and with all tags attached.
Shipping methods and associated costs are the responsibility of the customer.
We do not accept returns on sale items.
Your order is shipped in 24H/96H. For any delivery to Canada and the USA, please allow between 1 to 3 days depending on the type of delivery chosen. For any delivery to Europe, please allow between 1 and 3 weeks depending on the type of delivery chosen.
About our products
Plus size are made to order for all items of our website.
Please contact us by email at the address orders@pagneathome.com to order the size you need.
Our fabrics are of high quality and do not fade. Nevertheless, we recommend you to wash them by hand in warm water.
If you wish to wash them in the washing machine, here are our recommendations:
-Wash the wax at less than 40°.
-Use a liquid detergent without bleaching agent
-Opt for a weak spinning
Contact us
Didn't find the answer to your question?
Our teams are available at orders@pagneathome.com to answer all your questions. They will get back to you as soon as possible. You can also contact us quickly by filling out this form.
